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18 Jul 2020

Contract Customer Care Specialist

Randstad – Posted by David  Fort Worth, TX

Job Description

job summary:

Job Description:

What you’ll do on a typical day:

  • Take ownership of customer needs and work internally on behalf of the customer
  • Identify the causes of problems and take appropriate resolution steps
  • Respond to customer inquiries promptly
  • Escalate issues appropriately
  • Enter data accurately for all customer interactions

What you need to succeed at Client:

At a minimum, you’ll need:

  • 1 year of related work experience
  • Experience with Microsoft Office (Outlook, Word, PowerPoint and Excel), and other business-related applications

It’d be great if you also have:

  • High school diploma or equivalent
  • 3 years of customer service experience
  • 1 year of transportation industry experience
  • Availability to work a variety of shifts
  • Familiarity with CRM technology, e.g., Salesforce.com
  • Ability to identify and help implement continuous improvement solutions
  • Ability to understand instructions and pre-established guidelines to perform required tasks

location: North Richland Hills, Texas

job type: Contract

work hours: 8 to 5

education: High School

experience: 3 Years

responsibilities:

  • Take ownership of customer needs and work internally on behalf of the customer
  • Identify the causes of problems and take appropriate resolution steps
  • Respond to customer inquiries promptly
  • Escalate issues appropriately
  • Enter data accurately for all customer interactions

What you need to succeed at Client:

At a minimum, you’ll need:

  • 1 year of related work experience
  • Experience with Microsoft Office (Outlook, Word, PowerPoint and Excel), and other business-related applications

qualifications:

  • High school diploma or equivalent
  • 3 years of customer service experience
  • 1 year of transportation industry experience
  • Availability to work a variety of shifts
  • Familiarity with CRM technology, e.g., Salesforce.com
  • Ability to identify and help implement continuous improvement solutions
  • Ability to understand instructions and pre-established guidelines to perform required tasks

skills: Customer Service

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Click Here To Apply!

Job Categories: Transportation. Job Types: Contract. Salaries: 40,000 - 60,000 and 60,000 - 80,000.

Endless.

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